Digitalization of Banking Services (Using the Example of BC «Moldindсonbanс» SA)

Abstract

This article examines the process of digitalization in banking services and its impact on the development of the banking sector. It explores theoretical approaches to defining the concept of “digitalization” and analyzes the main trends in the adoption of digital technologies in the banking sector. Particular attention is paid to the regulatory framework of the Republic of Moldova governing remote payment services, including the Law on Payment Services and Electronic Money. The paper analyzes the development of Moldindconbank’s digital services, including mobile banking, internet banking, and corporate digital solutions. Based on statistical data for 2022–2024, a positive trend in the increase in the number of bank cards and the volume of non-cash transactions is identified. The advantages and potential risks of the digitalization of banking services are also examined. The conclusion is drawn that the implementation of digital technologies contributes to increasing the efficiency of banking operations, improving the quality of customer service. CZU: 336.71:004(478); JEL: G21, O31, M15, E42