Optimizing the Organization by Minimizing Risks within Kronaero SRL

Abstract

This research focuses on the optimization of operational performance through risk minimization within Kronaero SRL, a company that provides ground handling services at Chișinău International Airport. The topic was selected due to the complex and dynamic nature of airport operations, where efficiency, attention, and coordination play a crucial role in ensuring smooth and safety daily activities. Ground handling services include a wide range of tasks, such as aircraft servicing, baggage handling, and passenger assistance, all of which must be performed within strict time constraints. In such an environment, even minor operational risks can lead to delays, increased operational costs, or a decrease in service quality. Therefore, identifying and understanding these risks is essential for maintaining consistent and reliable performance. This reaserch aims to examine the main types of operational risks that may arise within the company, including human errors, technical malfunctions, and communication gaps between departments. In addition, it explores how these risks can influence workflow efficiency and overall service delivery. The research approach combines theoretical analysis with practical observations, offering a clearer perspective on how risk management principles can be applied in real operational settings. It also considers possible directions for improving current processes, with a focus on enhancing coordination, reducing uncertainties, and supporting a more efficient operational environment. CZU: 005.334; JEL: L93, L23, D24, L91, D81