Indicators and Criteria for Evaluating the Effectiveness of the Management System Audit

Abstract

In this article, we analyze the audit of the quality management system through the lens of effectiveness criteria and indicators. We note that the audit is a critical component of the ISO 9001 Quality System standard and refers to the systematic and independent assessment of an organizations internal quality management system, approved within companies, to determine whether quality activities and systems align with strategic plans and are implemented effectively and appropriately to achieve objectives. In addition to the fact that audits are an integral part of compliance and regulatory requirements, they are becoming essential for evaluating the success of processes, products and systems. In addition, quality audits identify the root causes of deficiencies, so that an organization can take corrective action quickly and effectively. The purpose of this research is to analyze the effectiveness of the audit of the quality management system by highlighting the evaluation criteria and indicators. The methodology used is based on the study of scientific and regulatory sources in the field studied, as well as the authors experience as a certified auditor. We highlight the criteria, based on which the performance of internal audit is assessed, as well as the indicators for evaluating effectiveness. We carry out a critical analysis of them and come up with some recommendations for improvement. UDC: 005.585; JEL: M10, M42