Abstract:
Although there is no single definition for the term "quality", several answers compete to delimit this notion which is not vague, but vast. From a business point of view, quality has a cost, but it is profitable in terms of image and turnover. Lack of quality leads to increased costs, customer dissatisfaction and decreased turnover.
Description:
BULICAN, Adrian, TURCOV, Elena. Semnificația și rolul calității în businessul hotelier = The significance and role of quality in the hotel business. In: Sustenabilitatea: îmbunătățirea produselor destinate consumatorilor și planetei [online]: simp. șt.-practic dedicat Zilei mondiale a calităţii, ed. a 7-a, 11 noiembrie 2021. Chişinău: ASEM, 2021, pp. 151-154. e-ISBN 978-9975-155-58-8.