Abstract:
During history, a term quality management evaluated from continuous improvement, quality control system to total quality management. Total quality management includes long term organizational loyalty to continuous improvement of quality trough out every process on all organizational levels. The process involves every employee in company with the unique purpose to meet and to enhance consumer needs and expectations. CZU: 005.6(439.24):006:657.37.
Description:
FURLAN, Sandra. Total Quality Management Status In Croatia's Profit Tax Act. In: Contabilitate: provocări actuale şi aspiraţii pentru viitor: conf. șt. intern., 4 apr. 2012. Chișinău: ASEM, 2012, pp. 301-306. ISBN 978-9975-75-619-8.
