The Digital Transformation of Banks: Robo-Consultants, Chatbots, Biometrics, etc

Abstract

We live in the century of digitization, where we use digital technologies every day to perform various operations.The purpose of the research is to demonstrate the multitude of operations such as: biometrics, chatbots and robo-consultants, which enable and develop a revolution of innovation in the banking sector. Digital development is one of the primary processes of the successful operation of banks and businesses in various fields of activity. The digital transformation of the banking sector is crucial to maintain a competitive position in the market, provide customers with excellent quality services and guarantee the safety of data and financial operations. The digitization of the banking system will fundamentally reshape the banking industry, providing a more efficient, convenient and secure experience for all. CZU: 336.71:004; JEL: O31, O32, O33, Y1