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Title: | Semnificația și rolul calității în businessul hotelier |
Other Titles: | The significance and role of quality in the hotel business |
Authors: | Bulican, Adrian Turcov, Elena |
Keywords: | hospital industry quality perceived quality customer satisfaction |
Issue Date: | Nov-2021 |
Publisher: | ASEM |
Abstract: | Although there is no single definition for the term "quality", several answers compete to delimit this notion which is not vague, but vast. From a business point of view, quality has a cost, but it is profitable in terms of image and turnover. Lack of quality leads to increased costs, customer dissatisfaction and decreased turnover. |
Description: | BULICAN, Adrian, TURCOV, Elena. Semnificația și rolul calității în businessul hotelier = The significance and role of quality in the hotel business. In: Sustenabilitatea: îmbunătățirea produselor destinate consumatorilor și planetei [online]: simp. șt.-practic dedicat Zilei mondiale a calităţii, ed. a 7-a, 11 noiembrie 2021. Chişinău: ASEM, 2021, pp. 151-154. e-ISBN 978-9975-155-58-8. |
URI: | https://irek.ase.md:443/xmlui/handle/123456789/1841 |
ISBN: | 978-9975-155-58-8 |
Appears in Collections: | 2.Articole |
Files in This Item:
File | Description | Size | Format | |
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Adrian BULICAN_Elena TURCOV_Simpozionul dedicat Zilei mondiale a calității – 2021.pdf | 413.67 kB | Adobe PDF | View/Open |
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