Enhancing the Economic Sustainability of Commercial Banks through Human Resources Management

Abstract

In an era of significant change for the financial sector, this article analyses the imperative and central role of Human Resource Management (HRM) in building and driving sustainable long-lasting performance in commercial banks. It proves that HRM has tremendously evolved from an administrative support function into a core strategic partner, critical for embedding sustainability across economic, social, and environmental goals of the company. Thus, through a comparative analysis of HRM practices in diverse banking contexts as well as in different geographic regions, this research investigates how talent and culture are leveraged to achieve the relevant company integrated objectives. The findings reveal that an aligned and balanced combination of strategic harmonization, deep employee engagement, servant leadership, and future-focused workforce and talent management is fundamental for banks to build resilience and achieve lasting sustainable success. UDC: 005.96:336.711; JEL: M12, G21, M54