Abstract:
Maintaining and increasing customer satisfaction is a key driver of sustainable competitive advantage in the logistics services sector. Customer satisfaction reflects how the delivered product or service meets the customer's expectations. This research aims to identify the determinants in the choice of logistics service providers by customers. Using a method of systematic review of specialized literature published in the international databases Web of Science and Scopus, the bibliometric analysis highlights that the central factor of satisfaction and competitiveness in logistics is service quality. Thus, the results confirm the existence of various perspectives and quality assessment criteria in this field. CZU: 005.346:005.932; JEL: M31
Description:
BORDIAN, Mihaela. The Influence of Factors on Customer Satisfaction in the Selection of Logistics Service Providers = Influența factorilor asupra satisfacției clienților în selectarea furnizorilor de servicii logistice. Online. Coord. șt.: Igor MELNIC. In: Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a, 26-27 aprilie 2024. Culegere de lucrări știinţifice. Chişinău: SEP ASEM, 2024, vol. 1, pp. 219-222. ISBN 978-9975-168-08-3 (PDF). Disponibil: https://doi.org/10.53486/sstc2024.v1.47
