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Please use this identifier to cite or link to this item: https://irek.ase.md:443/xmlui/handle/1234567890/343
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dc.contributor.authorRoller, Ala-
dc.date.accessioned2020-07-09T07:06:51Z-
dc.date.available2020-07-09T07:06:51Z-
dc.date.issued2017-09-
dc.identifier.isbn978-9975-75-897-0-
dc.identifier.uri${dspace.ui.url}/handle/1234567890/343-
dc.identifier.urihttp://irek.ase.md:80/xmlui/handle/1234567890/343-
dc.descriptionROLLER, Ala. Managementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. In: Competitivitatea şi inovarea în economia cunoaşterii [online]: conf. şt. intern., 22-23 sept., 2017: Culegere de articole. Chişinău: ASEM, 2018, vol. 3, pp. 110-116. E-ISBN 978-9975-75-897-0.en_US
dc.description.abstractThe company is currently facing new challenges related to climate change, reducing the level and quality of resources, globalization reaching an unprecedented level. The key element in promoting the quality of banking products and services is assigned to banking staff. Surely, the bank's operational staff must be duly motivated and well-trained in the field of quality. One of the most accessible resources remains human creativity. The promotion of the new one, however, requires a rethinking not only of the research - development activity, but also of the management, in order to develop its creative side. JEL CLASSIFICATION: G21,G24en_US
dc.language.isootheren_US
dc.publisherASEMen_US
dc.subjectutilityen_US
dc.subjectmotivationen_US
dc.subjectqualityen_US
dc.subjectservice performanceen_US
dc.subjectcustomer expectationsen_US
dc.titleManagementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţiloren_US
dc.typeArticleen_US
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