Directions for Strengthening Personnel Policies to Increase Job Satisfaction In Public Institutions in the Republic of Moldova

Abstract

In a context marked by increasing pressures on public administration, this research analyzes the strengthening of personnel policies as a strategic premise for increasing job satisfaction in public institutions in the Republic of Moldova. The study has a theoretical-applicative character and uses the multiple case study methodology, based on the documentary analysis of the audit reports of the Court of Accounts on a representative sample of ministries. The results highlight a common set of structural dysfunctions, such as: planning insufficiently linked to institutional objectives, uneven application of evaluation criteria and salary incentives, limited functionality of internal audit and a low degree of digitalization in human resources processes. Based on these findings, an integrated application model for personnel policy reform has been developed, structured around three pillars: proactive HR policies, supportive organizational environment and monitoring and adjustment tools. Each pillar is associated with measurable strategic directions, linked to performance indicators and expected outcomes. The research supports the idea that job satisfaction can be treated as an institutional objective, measurable and integrable into the public management decision-making cycle. Personnel policies therefore become not just an administrative mechanism, but a vector of institutional coherence, efficiency and organizational resilience. UDC: 331.101.32:351(478); JEL: J28, J45, H83