Resolving Intercultural Conflict by Reconciling Cultural Dilemmas

Abstract

Modern societies, international organizations, people from different countries and cultures have to cope with the contrasting demands of different stakeholders such as: business partners, customers, shareholders, employees, even family members, business and society processes and so on because due to globalization, situations of conflict or misunderstanding inevitably arise in multicultural environments Cultural dilemmas analyzed through interculturality brings to light the importance of intercultural competence. One of the most popular models used in this context is the one developed by Fons Trompenaars, based on the seven intercultural dimensions and Charles Hampden-Turner, the author of dilemma theory. Thus, the essential components of the process of resolving intercultural conflicts through intercultural competence: recognition or awareness, respect and reconciliation of cultural differences are valid for diverse cross-cultural dilemmas and can be applied to all cultures. CZU: 316.722:316.48; JEL: M14; DOI: https://doi.org/10.53486/micg2024.04