The Contribution of the Human Factor in the Efficiency of the Operational Management of Electrical Networks (case study based on "Red-Nord" JSC materials)

Abstract

The present study represents a theoretical-methodological foray into the possibilities of making the operational management of electrical networks more efficient based on the exploitation of the human factor. Just as the operative management of electrical networks constitutes an activity of maximum responsibility, where the contribution of the human contractor contributes to ensuring the quality of the services provided, we believe that the main factor in the efficiency of the operative management of electrical networks is the development of the human potential of the employees. In this context, we highlight the purpose of the research, which is aimed at identifying the possibilities of making the operational management of electrical networks more efficient within the "Red-Nord" JSC company. Moving forward in the complex research approach, we tried to solve the research problem which is represented by possibilities for improving operative management through the development of the human factor. The research methodology focused on the use of multiple research methods, such as: analysis, synthesis, scientific abstraction, induction, deduction, abduction, qualitative research based on the case study. The paper begins by reviewing the conceptual approaches regarding energy management, as well as the possibilities for making energy management more efficient. Moving forward in the research approach, I researched the personnel indicators of the company "Red-Nord" JSC, the impact of capitalizing on the human factor on the efficiency of the analyzed enterprise was evaluated. As a result, the main changes that have occurred since 2014 within the company have been analyzed, through the lens of the effective capitalization of the human factor and the implementation of information technologies that allowed the optimization of the Central Dispatch Point (PDC) service that ensures the operative management of electrical networks within the company. At the same time, solutions to increase the efficiency of the operational management of electrical networks within were identified for "Red-Nord" JSC which boils down to the reorganization of the PDC service of the company, the merging of LVDP (Low Voltage Dispatch Point) which will contribute to increasing the efficiency of operative management by implementing advanced information systems within the enterprise. DOI: https://doi.org/10.53486/dri2023.03; UDC: [005.5:620.92]:005.962; JEL: L26, M1, Q40, Q42, Q47