Managementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor

Roller, Ala

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dc.contributor.author	Roller, Ala
dc.date.accessioned	2020-07-09T07:06:51Z
dc.date.available	2020-07-09T07:06:51Z
dc.date.issued	2017-09
dc.identifier.isbn	978-9975-75-897-0
dc.identifier.uri	${dspace.ui.url}/handle/1234567890/343
dc.identifier.uri	http://irek.ase.md:80/xmlui/handle/1234567890/343
dc.description	ROLLER, Ala. Managementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor. In: Competitivitatea şi inovarea în economia cunoaşterii [online]: conf. şt. intern., 22-23 sept., 2017: Culegere de articole. Chişinău: ASEM, 2018, vol. 3, pp. 110-116. E-ISBN 978-9975-75-897-0.	en_US
dc.description.abstract	The company is currently facing new challenges related to climate change, reducing the level and quality of resources, globalization reaching an unprecedented level. The key element in promoting the quality of banking products and services is assigned to banking staff. Surely, the bank's operational staff must be duly motivated and well-trained in the field of quality. One of the most accessible resources remains human creativity. The promotion of the new one, however, requires a rethinking not only of the research - development activity, but also of the management, in order to develop its creative side. JEL CLASSIFICATION: G21,G24	en_US
dc.language.iso	other	en_US
dc.publisher	ASEM	en_US
dc.subject	utility	en_US
dc.subject	motivation	en_US
dc.subject	quality	en_US
dc.subject	service performance	en_US
dc.subject	customer expectations	en_US
dc.title	Managementul personalului bancar în procesul de ameliorare continuă a calităţii serviciilor oferite clienţilor	en_US
dc.type	Article	en_US