Problematic aspects related to logistics and shipping costs in online stores

Abstract

As could be seen after the outbreak of the pandemic, the food industry moved its activity to the digital world. In addition to the need to consider whether this is a viable move due to high operational costs, retailers of products (especially food) should also take into account the fact that there are some characteristics to the logistics of an online supermarket and their transportation, which affects the whole activity. Successful food chains, whose operations were digitized before or during the pandemic, achieved colossal results but also had to overcome logistical obstacles (the appearance of new customers). Indeed, there is no way to avoid these complexities. In this article, we will highlight the main peculiarities of the logistics and transport of an online supermarket: both the sensitive points and the opportunities for food retailers. CZU: 657.471:[339:004.78]; JEL: M20, M41; DOI: https://doi.org/10.53486/cike2022.31