dc.contributor.author |
Bulican, Adrian
|
|
dc.contributor.author |
Turcov, Elena
|
|
dc.date.accessioned |
2022-01-14T09:02:30Z |
|
dc.date.available |
2022-01-14T09:02:30Z |
|
dc.date.issued |
2021-11 |
|
dc.identifier.isbn |
978-9975-155-58-8 |
|
dc.identifier.uri |
https://irek.ase.md:443/xmlui/handle/123456789/1841 |
|
dc.description |
BULICAN, Adrian, TURCOV, Elena. Semnificația și rolul calității în businessul hotelier = The significance and role of quality in the hotel business. In: Sustenabilitatea: îmbunătățirea produselor destinate consumatorilor și planetei [online]: simp. șt.-practic dedicat Zilei mondiale a calităţii, ed. a 7-a, 11 noiembrie 2021. Chişinău: ASEM, 2021, pp. 151-154. e-ISBN 978-9975-155-58-8. |
en_US |
dc.description.abstract |
Although there is no single definition for the term "quality", several answers compete to delimit this notion which is not vague, but vast. From a business point of view, quality has a cost, but it is profitable in terms of image and turnover. Lack of quality leads to increased costs, customer dissatisfaction and decreased turnover. |
en_US |
dc.language.iso |
other |
en_US |
dc.publisher |
ASEM |
en_US |
dc.subject |
hospital industry |
en_US |
dc.subject |
quality |
en_US |
dc.subject |
perceived quality |
en_US |
dc.subject |
customer satisfaction |
en_US |
dc.title |
Semnificația și rolul calității în businessul hotelier |
en_US |
dc.title.alternative |
The significance and role of quality in the hotel business |
en_US |
dc.type |
Article |
en_US |